City-Bay – Your Way!

Can I get a refund if I can no longer do the event?
City-Bay Fun Run do not offer standard refunds. However, there is an option to purchase optional refund protection during registration. This insurance allows you to claim a refund of your entry fee if you are unable to attend the event. A fee applies for this insurance, and it must be purchased during registration—requests to add it afterwards cannot be accepted. Without this insurance, entry fees are non-refundable. Please see more information HERE.

Is the event timed?
The Half Marathon, 12km, and 6km events are officially timed. The 3km event is untimed, allowing everyone to enjoy a relaxed, fun, and inclusive experience at their own pace.

How do I access my results?
After your race, your results will be uploaded here: Results – City-Bay Fun Run

Why is my time wrong?
During the first 72 hours, the timing results are considered provisional. If you believe your time is incorrect, please allow 72 hours for the system to fully update. If your time remains incorrect after this period, please email admin@city-bay.org.au, and we will assist you in making the necessary corrections.

Can I bring a carer for assistance?
Yes. Each eligible participant may bring a carer/s for a $5 fee (this fee covers insurance and a race bib). Carers are not timed and are registered solely to provide support.

How do I register for a carer?
Whether you are registering your carer or registering as a carer yourself, select ‘carer’ as your chosen event during registration and follow the prompts. You will be asked to provide a copy of your Companion Card or an official letter from an affiliated organisation or care service provider either at registration or emailed to admin@city-bay.org.au. This is required to approve the carer’s entry. Failure to provide this documentation may result in the entry being declined.

Can I register more than one carer?
Absolutely! If you require additional care assistance, you can register multiple carers following the instructions above. Please note that a Companion Card or an official letter from an affiliated organisation or care service provider must be provided for each carer registration.

Are carers eligible for results and medals?
No. Carer entries are solely for providing support and are not timed, so carers do not receive a race result or a medal. If a carer wishes to be timed and receive a medal, they should register as a general participant.

Where do I attach my race bib?
Please attach your bib to the front of your clothing using safety pins, ensuring it is clearly visible throughout the race. This will allow you to easily access your photos and retrieve your timing results without any issues. Position it lower on your torso and be mindful of jackets or other layers that might cover it. If your bib is covered, your timing may not be recorded correctly, and you may miss out on official race photos.

Is postal delivery of bibs available?
We are offering postal delivery of race bibs only for participants who live internationally, interstate, or more than 50km from the Adelaide CBD. If you live within 50km of Adelaide, you must collect your bib in person at the Expo. Simply being unable to attend does not make you eligible for postage. This option is strictly limited to the groups listed above. How it works: eligible participants must contact us directly at admin@city-bay.org.au to arrange postage. Please note, there will be a fee for this service. Bibs will only be mailed once arrangements and payment have been confirmed.

Are prams allowed?
For safety and insurance reasons, running with a pram is not permitted. Walking with a pram is allowed and must be done in accordance with event risk management guidelines.

Do I need to pay for my child in a pram?
Children in prams can accompany walking adults without registering or paying a fee. They are not officially entered in the event and will not receive a race number or a recorded time. All other children who walk, run, or wheelchair in the event must be officially registered, with the appropriate entry fee paid.

Can my child ride a bike, scooter, or skates?
No. For safety reasons, children are not permitted to ride bikes, scooters, skates, or similar devices on the course.

Do I need to enter if I am accompanying my child?
Yes. All participants, including adults accompanying children, must be officially registered if they plan to walk, run, or wheelchair the course.

Are children eligible for a discount?
Yes, discount for a child entry is automatically applied at checkout.