FREQUENTLY ASKED QUESTIONS

Can I get a refund if I can no longer do the event?
City-Bay Fun Run do not offer standard refunds. However, there is an option to purchase optional refund protection during registration. This insurance allows you to claim a refund of your entry fee if you are unable to attend the event. A fee applies for this insurance, and it must be purchased during registration—requests to add it afterwards cannot be accepted. Without this insurance, entry fees are non-refundable. Please see more information HERE.

Can I transfer/roll over my registration to the next year?
Unfortunately, we do not offer registration rollovers to the following year. If you are unable to participate, your registration cannot be transferred to the next event.

Is the event timed?
The Half Marathon, 12km, and 6km events are officially timed. The 3km event is untimed, allowing everyone to enjoy a relaxed, fun, and inclusive experience at their own pace.

How do I access my results?
After your race, your results will be uploaded here: Results – City-Bay Fun Run

Why is my time wrong?
During the first 72 hours, the timing results are considered provisional. If you believe your time is incorrect, please allow 72 hours for the system to fully update. If your time remains incorrect after this period, please email [email protected], and we will assist you in making the necessary corrections.

Can I bring a carer/support person for assistance?

Yes. Eligible participants can register a carer/support person for $5, covering insurance and a race bib. Support entries are not timed and do not receive a race result or medal.

How do I register for a carer/support person?

Select ‘Support’ during registration and follow the prompts. A Companion Card or official letter from an affiliated organisation or care service provider must be provided during registration or emailed to [email protected] for approval.

Can I register more than one carer/support person?
Absolutely! If you require additional support, you can register multiple carers/support persons following the instructions above. Please note that a Companion Card or an official letter from an affiliated organisation or care service provider must be provided for each carer/support registration.

Are carers/support persons eligible for results and medals?
No. Carer/support person entries are for assistance only and do not include race timing, an official result or a medal. Carers/support persons wishing to receive a race result and medal must register as a general participant.

Where do I attach my race bib?
Please attach your bib to the front of your clothing using safety pins, ensuring it is clearly visible throughout the race. This will allow you to easily access your photos and retrieve your timing results without any issues. Position it lower on your torso and be mindful of jackets or other layers that might cover it. If your bib is covered, your timing may not be recorded correctly, and you may miss out on official race photos.

What is the white foam attachment on the back of my race bib?
The attachment is part of our race timing system and records your official race time in the Half Marathon, 12km and 6km events. It must remain attached to your bib and should not be removed, folded or bent. The 3km event is not timed.

What are the QR codes on my race bib for?
The QR code on the front is for City-Bay staff to scan when checking in your bib at bib collection. The QR code on the back links to important race day information and course rules specific to your event.

What are the competition and baggage tags on my race bib for?
The competition tag can be entered into the lucky bib prize draw on race day. Simply detach the tag and drop it into the designated entry box located at the main stage at the village for your chance to win. The baggage tag helps identify your bag when using the baggage service on race day. Detach the tag from your bib and hand it to staff when dropping off your bag.

Are prams allowed?
For safety and insurance reasons, running with a pram is not permitted. However, walking with a pram is allowed but must be done in accordance with event risk management guidelines.

Do I need to pay for my child in a pram?
Children in prams can accompany walking adults without registering or paying a fee. They are not officially entered in the event and will not receive a race number or a recorded time. All other children who walk, run, or wheelchair in the event must be officially registered, with the appropriate entry fee paid.

Can my child ride a bike, scooter, or skates?
No. For safety reasons, children are not permitted to ride bikes, scooters, skates, or similar devices on the course.

Do I need to enter if I am accompanying my child?
Yes. All participants, including adults accompanying children, must be officially registered if they plan to walk, run, or wheelchair the course.

Are children eligible for a discount?
Yes, discount for a child entry is automatically applied at checkout.

When do registrations open and close?
Registrations open at 9am on January 19th 2027 and close at 10:00am on September 18th 2027.

I accidentally entered the wrong details on my registration – how do I fix this?
Please email us at [email protected] with your name, confirmation number, and any updated details that you would like to change. We will be happy to assist you in updating any incorrect information.

Can I register on race day?
There will be no registration or bib collection on race day. All participants must be registered and have their bib collected beforehand. Online registration for the 2027 City-Bay Fun Run closes at 10:00am on Saturday, 18th September 2027.

I haven’t received my confirmation email or have lost it. Can it be resent?
1. Sign In to your Participant Dashboard by selecting “Sign In” in the top right corner: https://raceroster.com/
2. Check that your email is correct and update if needed.
3. Click the hyperlink titled Confirmation No. followed by a string of numbers as shown in the image below.
4. A link will open with a PDF file version of your receipt to download.

Will there be pacers?
No, there will not be any pacers provided for this event.

Can I bring my pet to the race?
Only certified guide, hearing and assistance dogs are allowed.

Can I run if I am registered as a walker?

No. If you intend to run any part of the course, you must register as a runner. If you plan to alternate between running and walking, please position yourself towards the back of the start group to allow those running the entire course a clear and safe passage.

Can I dress up for the event?
Absolutely! There are prizes for ‘best dressed-up individuals and groups’.

Are prams allowed?
For safety and insurance reasons, running with a pram is not permitted. However, walking with a pram is allowed but must be done in accordance with event risk management guidelines.

When should I arrive?
We recommend arriving at least 30 minutes before your scheduled start time. This allows plenty of time to use amenities, find your start area, and enjoy the race-day atmosphere before the event begins.

Is there a lost & found service?
Yes. Lost & Found is located at the main stage on race day. Any unclaimed items will then be brought back to the City-Bay office after race day. If you have lost something, please email [email protected] with a description of the item and your contact details, and we’ll do our best to help locate it.

How do I join a team?
During registration, you will be asked if you would like to join a team – select “Yes, add to existing team.” You will then need to choose a category to search for your team. There are two categories to choose from. Most teams are listed under General Team. However, if you cannot find your team under this category, please check the other. Once you find your team, simply select it, and your registration will be linked.

I want to join a team, but I’ve already registered – what should I do?
Log back into your Race Roster account and go to your participant dashboard. Next to your personal details, you’ll see a Team section. Under the No Teams heading, select Join Team. You will be taken to a page where you can choose the team you would like to join.

Do team members all have to do the same event?
As a team, your members don’t need to participate in the same event category. Members will be considered part of your team regardless of whether some walk ,run or wheel, do the half-marathon, 12km, 6km or 3km.

How do I create a team?
We offer four different team registration options to suit a variety of participants, whether you’re part of a workplace group, school, or just running with friends. Each option has its own process for setting up or joining a team.
To get started, review the available team options and follow the instructions provided for your chosen option HERE

Are there discounts for teams or groups?
Yes! Teams of 10 or more, are eligible for a 10% discount when the team coordinator registers participants in a single transaction. This discount applies when using either ‘Register a Team & Pay NOW on behalf of all Members’ or ‘Pay LATER & Register a Team – $1,000 Deposit’.
For teams using the ‘Register a Team & Pay NOW on behalf of all Members’ option, additional members can be added after the initial registration and will still receive the 10% discount, provided they are registered and paid for in batches of 10 or more in a single transaction. Smaller batches will be charged at the standard registration rate.

I already signed up, can I change my distance?
Yes. You may change your registration online to another race (unless the race has reached capacity) for a $12 fee. If your new race has a higher entry fee, you will need to pay the difference. If you choose to move to a shorter distance with a lower entry fee, no refund will be given for the difference.

I can no longer make the event, can I transfer my registration to someone else?
Yes. If you are unable to participate, you can transfer your registration to another person. A $12 administration fee applies. Please note, if you purchased refund protection insurance when registering, this insurance does not transfer to the new participant. In this case, it may be better to claim your insurance rather than transferring your entry. Please see here for more information on how to make your change: Changes & Transfers – City-Bay Fun Run

How, where and when do I get my City-Bay Race Bib?
Please see all information related to collecting your bib HERE

Can somebody collect my race number bib from the Bib Collection Point on my behalf?
Yes, if you cannot make it to the Bib Collection Point, then you can have somebody collect your bib on your behalf. They will need your first and last name, the event you are participating in, your confirmation email and QR code.

Can I pick up my bib on race day?
No, bibs cannot be collected on race day. You must go to the Bib Collection Point in the days prior to the event to collect your bib.

Is postal delivery of bibs available?
We are offering postal delivery of race bibs only for participants who live internationally, interstate, or more than 50km from the Adelaide CBD. If you live within 50km of Adelaide, you must collect your bib in person at the City-Bay Bib Collection Expo. Simply being unable to attend does not make you eligible for postage. This option is strictly limited to the groups listed above. How it works: eligible participants must contact us directly at [email protected] to arrange postage. Please note, there will be a fee for this service. Bibs will only be mailed once arrangements and payment have been confirmed.