Common questions

Can I get a refund if I can no longer do the event?
City-Bay Fun Run do not offer standard refunds. However, there is an option to purchase optional refund protection during registration. This insurance allows you to claim a refund of your entry fee if you are unable to attend the event. A fee applies for this insurance, and it must be purchased during registration—requests to add it afterwards cannot be accepted. Without this insurance, entry fees are non-refundable. Please see more information HERE.

Is the event timed?
The Half Marathon, 12km, and 6km events are officially timed. The 3km event is untimed, allowing everyone to enjoy a relaxed, fun, and inclusive experience at their own pace.

How do I access my results?
After your race, your results will be uploaded here: Results – City-Bay Fun Run

Why is my time wrong?
During the first 72 hours, the timing results are considered provisional. If you believe your time is incorrect, please allow 72 hours for the system to fully update. If your time remains incorrect after this period, please email admin@city-bay.org.au, and we will assist you in making the necessary corrections.

Can I bring a carer for assistance?
Yes. Each eligible participant may bring a carer/s for a $5 fee (this fee covers insurance and a race bib). Carers are not timed and are registered solely to provide support.

How do I register for a carer?
Whether you are registering your carer or registering as a carer yourself, select ‘carer’ as your chosen event during registration and follow the prompts. You will be asked to provide a copy of your Companion Card or an official letter from an affiliated organisation or care service provider either at registration or emailed to admin@city-bay.org.au. This is required to approve the carer’s entry. Failure to provide this documentation may result in the entry being declined.

Can I register more than one carer?
Absolutely! If you require additional care assistance, you can register multiple carers following the instructions above. Please note that a Companion Card or an official letter from an affiliated organisation or care service provider must be provided for each carer registration.

Are carers eligible for results and medals?
No. Carer entries are solely for providing support and are not timed, so carers do not receive a race result or a medal. If a carer wishes to be timed and receive a medal, they should register as a general participant.

Where do I attach my race bib?
Please attach your bib to the front of your clothing using safety pins, ensuring it is clearly visible throughout the race. This will allow you to easily access your photos and retrieve your timing results without any issues. Position it lower on your torso and be mindful of jackets or other layers that might cover it. If your bib is covered, your timing may not be recorded correctly, and you may miss out on official race photos.

Is postal delivery of bibs available?
We are offering postal delivery of race bibs only for participants who live internationally, interstate, or more than 50km from the Adelaide CBD. If you live within 50km of Adelaide, you must collect your bib in person at the Expo. Simply being unable to attend does not make you eligible for postage. This option is strictly limited to the groups listed above. How it works: eligible participants must contact us directly at admin@city-bay.org.au to arrange postage. Please note, there will be a fee for this service. Bibs will only be mailed once arrangements and payment have been confirmed.

Are prams allowed?
For safety and insurance reasons, running with a pram is not permitted. Walking with a pram is allowed and must be done in accordance with event risk management guidelines.

Do I need to pay for my child in a pram?
Children in prams can accompany walking adults without registering or paying a fee. They are not officially entered in the event and will not receive a race number or a recorded time. All other children who walk, run, or wheelchair in the event must be officially registered, with the appropriate entry fee paid.

Can my child ride a bike, scooter, or skates?
No. For safety reasons, children are not permitted to ride bikes, scooters, skates, or similar devices on the course.

Do I need to enter if I am accompanying my child?
Yes. All participants, including adults accompanying children, must be officially registered if they plan to walk, run, or wheelchair the course.

Are children eligible for a discount?
Yes, discount for a child entry is automatically applied at checkout.

When do registrations open and close?
Registrations open at 9am on January 19th 2026 and close at 10:00am on September 19th 2026.

I accidentally entered the wrong details on my registration – how do I fix this?
Please email us at admin@city-bay.org.au with your name, bib number, and any updated details that you would like to change. We will be happy to assist you in updating any incorrect information.

Can I register on race day?
There will be no registration or bib collection on race day. All participants must be registered and have their bib collected beforehand. Online registration for the 2026 City-Bay Fun Run closes at 10:00am on Saturday, 19th September 2026. 

I have lost or never received my confirmation email, can I have it resent?
Please ensure you have checked your junk/spam folder for your confirmation email. If you can still not locate it, please email admin@city-bay.org.au and request to have your confirmation email resent.

Will there be pacers?
No, there will not be any pacers provided for this event.

Can I bring my pet to the race?
Only guide dogs are allowed.

Can I run if I am registered as a walker?
No, you cannot run if you are registered as a walker. If you want to run and walk the course, then please register as a runner.

Can I dress up for the event?
Absolutely! There are prizes for ‘best dressed-up individuals and groups’.

Are prams allowed?
For safety and insurance reasons, running with a pram is not permitted. Walking with a pram is allowed and must be done in accordance with event risk management guidelines.

When should I arrive?
We recommend arriving 30–60 minutes before your scheduled start time. This allows plenty of time to use amenities, find your start area, and enjoy the race-day atmosphere before the event begins.

How do I join a team?
During registration, you will be asked if you would like to join a team – select “Yes, add to existing team.” You will then need to choose a category to search for your team. There are two categories to choose from. Most teams are listed under General Team. However, if you cannot find your team under this category, please check the other. Once you find your team, simply select it, and your registration will be linked.

I want to join a team, but I’ve already registered – what should I do?
Log back into your Race Roster account and go to your participant dashboard. Next to your personal details, you’ll see a Team section. Under the No Teams heading, select Join Team. You will be taken to a page where you can choose the team you would like to join.

Do team members all have to do the same event?
As a team, your members don’t need to participate in the same event category. Members will be considered part of your team regardless of whether some walk ,run or wheel, do the half-marathon, 12km, 6km or 3km.

How do I create a team?
We offer four different team registration options to suit a variety of participants, whether you’re part of a workplace group, school, or just running with friends. Each option has its own process for setting up or joining a team.
To get started, review the available team options and follow the instructions provided for your chosen option HERE

I am a team administrator, where and when do I collect my teams’ bibs?
Please see all information related to collecting your teams Race Bibs HERE

Are there discounts for teams or groups?
Yes! Teams of 10 or more, are eligible for a 10% discount when the team coordinator registers participants in a single transaction. This discount applies when using either ‘Register a Team & Pay NOW on behalf of all Members’ or ‘Pay LATER & Register a Team – $1,000 Deposit’.
For teams using the ‘Register a Team & Pay NOW on behalf of all Members’ option, additional members can be added after the initial registration and will still receive the 10% discount, provided they are registered and paid for in batches of 10 or more in a single transaction. Smaller batches will be charged at the standard registration rate.

I already signed up, can I change my distance?
Yes. You may change your registration online to another race (unless the race has reached capacity) for a $12 fee. If your new race has a higher entry fee, you will need to pay the difference. If you choose to move to a shorter distance with a lower entry fee, no refund will be given for the difference.

I can no longer make the event, can I transfer my registration to someone else?
Yes. If you are unable to participate, you can transfer your registration to another person online. A $12 administration fee applies. Please note, if you purchased refund protection insurance when registering, this insurance does not transfer to the new participant. In this case, it may be better to claim your insurance rather than transferring your entry.

How, where and when do I get my 2026 City-Bay Fun Run Race Bib?
Please see all information related to collecting your Race Bib HERE

Can somebody collect my race number bib from the City-Bay Bib-Collection on my behalf?
Yes, if you cannot make it to the City-Bay Bib Collection Expo, then you can have somebody collect your race number bib on your behalf. They will need your first and last name, the event you are participating in, your confirmation email and QR code.

Can I pick up my race bib on race day?
No, race bibs cannot be collected on race day. You must attend the City–Bay Bib Collection Expo in the days prior to the event to collect your bib.